Hafez Restaurant (International)

Reviews

Sophia - 08-05-2006

We booked the whole restaurant for our reception in April 06. I was called more than once to be reminded that they required payment and that they would prefer cash, even though it was agreed that we would pay on the day. We had agreed on a set menu and times that courses were to be served and exclusive use of the restaurant for the whole evening. We found the staff had let in a few regular customers later in the evening (we hadn't noticed till later as the restaurant is on two floors), our guests waited TWO HOURS between starters and main course, some of our guests had to leave without a meal as they had far to travel and dessert, although agreed in the price per head was not served at all, although they maintained that everyone had been asked whether they wanted it or not (Nobody I spoke to was asked). They refused to reduce the price we paid and generally ruined our special day, obviously not being able to cope with large groups. Food is generally good, in terms of service, one to avoid. I am bitterly dissapointed.

Sophia - 08-05-2006

We booked the whole restaurant for our reception in April 06. I was called more than once to be reminded that they required payment and that they would prefer cash, even though it was agreed that we would pay on the day. We had agreed on a set menu and times that courses were to be served and exclusive use of the restaurant for the whole evening. We found the staff had let in a few regular customers later in the evening (we hadn't noticed till later as the restaurant is on two floors), our guests waited TWO HOURS between starters and main course, some of our guests had to leave without a meal as they had far to travel and dessert, although agreed in the price per head was not served at all, although they maintained that everyone had been asked whether they wanted it or not (Nobody I spoke to was asked). They refused to reduce the price we paid and generally ruined our special day, obviously not being able to cope with large groups. Food is generally good, in terms of service, one to avoid. I am bitterly dissapointed.

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