robbie - 24-04-2012
Having passed the Woodman en-route to Ide Hill & being impressed with the setting I booked a table for 4 on the 22/4. The whole setting & the olde world interior leads one to believe that standards would be high.Regrettably that was not to be the case. On entering the Restaurant we found out that it was a "DIY" operation.Ie the customers do all the work hopping up & down to order drinks/wine/first corse/second course/dessert/coffee even to finally paying the bill at the bar. I found that amazing especially as there was at least 8 staff on duty. The prices were certainly not even competitive £14 upwards for most mains. After duly visiting the bar on 3 occasions to place orders . The wine was brought to the table & plonked down with 4 glasses Staff evidently unable to open bottles & pour wine. An order of duck bread was tough & impossible to cut with the cutlery supplied.The Venison S African casserole could have been any kind of meat as it had been cooked to death.It was served in a ridiculous iron couldron with a pot of rice.How was I expected to eat it out of such a ridiculous recepticle.A typical "JUNK GIIMIC" in my estimation. On to the desserts Apple crumble was a some kind of apple slime surrounded with cream.Again complaints were made & some sweet yukky cheap ice creanm was served.Again complaints were made this time to the "Manager"Apart from deleting the cost of unsatisfactory meals & a request for the bill to be provided to us personally NOTHING HAPPENED. THIS ESTABLISHMENT SUFFERS FROM BAD STAFF ATTITUDE PROBLEMS BEING A POORLY MANAGED OPERATION.. I SUGGEST "THE MANAGEMENT" TRAIN ALL THE STAFF STANDING AROUND CHATTING & DRINKING HOW TO OFFER SERVICE TO THE TABLES.QUALITY OF FOOD SERVED EMPLOY A CHEF WHO IS CAPABLE OF COOKING THE ITEMS ON THE MENU & REPLACE THE "BROUGHT IN DESSERTS" WITH HOMEMADE. I would add that the Chaser in Sittingbourne is booked solid for the next 3 Sundays & Sophies choice A Restaurant with a high long term reputation provides excellent service to the tables wine is poured for sampling prior to filling all guests glasses subsequently.Allmain courses are circa £10 & a three course meal with wine & intro drinks is circa £25 This includes copious cups of Coffee with mints as well at the end .Tipping is a pleasure here . Having worked for 30 years in Management in the catering Industry my advice to th "Management" of the Woodman is Leave the Indusrty & let someone take over who knows what they are doing & what the Competition is like.
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