Lucy4 At The Porthole (Mediterranean)

Reviews

David - 14-10-2008

On Saturday 11th October our party of six were in Bowness on Windermere, and after some consideration of the various venues and cuisine on offer in the town made a reservation at Lucy4 at the Porthole, as this had been previously recommended. Alarm bells should have rung as whilst we were waiting to be seated another table were sending back food for a variety of reasons. Our booking was for 9:00 p.m.and 15 minutes later shown to our table, which appeared to be a former store/pantry. Stuck in this area we were largely ignored, and so by 10:20 with no food in sight we decided to leave. Upon this 'bits' of the order started to appear e.g. potatoes but no main and looked like no chance of us being served altogether. We asked for the Manager, whom we informed that we would pay for the drinks, but to cancel our food order. Our drinks bill when presented by a waitress had no indication of any discount for the appalling service. We took this up with the Manager and we received a 10% reduction. The waiting staff seem well meaning, but there is a severe lack of organisation and customer care in this establishment. If they want to learn how to treat customers professionally they need look no further than the Royal Tea Garden Chinese Restuarant (50 yards away), who took pity on 6 hungry souls and whose attention to detail and courtesy was first class.

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